Customer Information

How to place your order, payment and delivery information

At Lawn Bowls 2U we place a premium on delivering great customer service. Read through our frequently asked questions for help using our online shop. Give us a call or email us if you require further assistance.

General

A: You may place your order online, over the phone or in person. The choice is yours.

A: Once payment has been approved and processed your will see your payment appear on your statement as Planet Bowls Pty Ltd.

A: We have a retail store selling everything to do with Lawn Bowls on the Sunshine Coast:
4/703 Nicklin Way Currimundi
Sunshine Coast, QLD 4575

You’re more than welcome to come by and view our products before you buy. We have most products and colour options available to view.

A: Yes, your information will remain secure at all times.

A: Yes, usually. If the item you want is not available we will let you know by return email or phone call.

A: Sometimes yes, please email us or call us on 07 5437 8886 to discuss your options.

A: Absolutely, please contact us on 0413 086 534 to discuss your requirements in detail.

Payment

A: Yes, we accept Visa and MasterCard.

A: Yes, please call 0413 086 534 to place your order.

A: Yes, either by cash upon pick up or bank deposit. Our deposit details are:
Account Name: Planet Bowls Pty Ltd
BSB: 064-185
Account Number: 1024 6084

A: No, payment must be made before the goods are sent out. Our delivery contractors are not equipped to take payments

Delivery, returns & warranty

A: Delivery costs vary depending on your postcode and the weight of the product. Orders can be sent overseas and a quote for shipping will be calculated upon request. Please see our delivery page for details.

A: Yes, please see our contact page for details of our location and trading hours.

A: We usually dispatch the goods within 2-3 business days. Once your order leaves our facility you can expect local delivery within 1 day. Outside of the Sunshine Coast delivery ranges from 2-7 days. If sent via courier, we provide you with tracking details so you will know exactly when the goods will arrive.

A: Yes, all goods are automatically insured.

A: If you receive goods that are damaged upon receipt please let us know as soon as possible to arrange a replacement.

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