Customer Information

How to place your order, payment and delivery information

At Lawn Bowls 2U we place a premium on delivering great customer service. Read through our frequently asked questions for help using our online shop. Give us a call or email us if you require further assistance.

General

A: You may place your order online, over the phone or in person. The choice is yours.

A: Once payment has been approved and processed your will see your payment appear on your statement as Planet Bowls Pty Ltd.

A: We have a retail store selling everything to do with Lawn Bowls in Brisbane:
26 Faine Street,
Manly QLD 4179

You’re more than welcome to come by and view our products before you buy. We have most products and colour options available to view.

A: Yes, your information will remain secure at all times.

A: Yes, usually. If the item you want is not available we will let you know by return email or phone call.

A: Sometimes yes, please email us or call us on 07 5437 8886 to discuss your options.

A: Absolutely, please contact us on 0413 086 534 to discuss your requirements in detail.

Payment

A: Yes, we accept Visa and MasterCard.

A: Yes, please call 0413 086 534 to place your order.

A: Yes, either by cash upon pick up or bank deposit. Our deposit details are:
Account Name: Planet Bowls Pty Ltd
BSB: 064-185
Account Number: 1024 6084

A: No, payment must be made before the goods are sent out. Our delivery contractors are not equipped to take payments

Delivery, returns & warranty

A: Delivery costs vary depending on your postcode and the weight of the product. Orders can be sent overseas and a quote for shipping will be calculated upon request. Please see our delivery page for details.

A: Yes, please see our contact page for details of our location and trading hours.

A: We usually dispatch the goods within 2-3 business days. Once your order leaves our facility you can expect local delivery within 1 day. Outside of Brisbane delivery ranges from 2-7 days. If sent via courier, we provide you with tracking details so you will know exactly when the goods will arrive.

A: Yes, all goods are automatically insured.

A: If you receive goods that are damaged upon receipt please let us know as soon as possible to arrange a replacement.